Shipping Policy
At Poultry of pleasure, we ensure safe and timely delivery of all orders. Please review our shipping policy below for details on processing times, delivery options, and more.
Processing Time
- Orders are processed within 2-3 business days after payment confirmation.
- Live poultry orders may require additional processing time to ensure proper health and safety measures.
Shipping Methods & Delivery Time
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Estimated delivery within 2-3 business days.
- Live Poultry Shipping: Shipped via priority mail for the fastest and safest arrival, typically within 1-2 days.
Delivery times may vary based on location, weather conditions, and carrier delays.
Shipping Costs
Shipping fees are calculated at checkout based on the weight and destination of the order.
Order Tracking
Once your order has been shipped, a tracking number will be emailed to you. Use this number to track your package’s progress.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery at info@poultryofpleasure.com with photos and details. We will work with the carrier to resolve the issue promptly.
Return Policy
Due to the nature of live poultry, we do not accept returns for live birds. However, if there is an issue with your order, please contact us immediately, and we will work to resolve the situation.
Order Cancellations
- Orders can be canceled within 24 hours of purchase for a full refund.
- Once the order has been processed and shipped, cancellations are not possible.
How to Request a Refund
To request a refund, email us at info@poultryofpleasure.com with the following details:
- Your order number.
- Photos of any damaged or incorrect items.
- A brief description of the issue.
Our team will respond within 2-3 business days to assist you.